Last updated: April 9, 2025
We understand that plans change. At DialgyStore, we aim to provide flexibility for our customers when it comes to order cancellations. Please read our policy below:
Orders can be cancelled within 12 hours of placement or before the item is shipped, whichever comes first.
Once an order is shipped or marked as "Processing for Dispatch," it cannot be cancelled.
To request a cancellation, please contact us immediately:
📧 Email: support@dialgystore.com
📞 Phone: +234-810-5348200
Provide your order number and reason for cancellation. Our support team will confirm the status and process your request.
If your cancellation request is approved, a full refund will be issued to your original payment method within 5–10 business days.
If the order has already been processed or shipped, you may refer to our Return & Refund Policy after receiving the item.
We do not accept cancellations for:
Custom-made or personalized items
Digital/downloadable products
Orders already shipped or in transit
If your order is delayed or fails to deliver due to reasons beyond your control (e.g., logistics issues), please reach out to our support team for assistance. A refund, store credit, or reshipment may be offered depending on the situation.
You need to Sign in to view this feature
This address will be removed from this list
english
