At DialgyStore, we value your satisfaction and aim to ensure a smooth shopping experience. If you're not completely satisfied with your purchase, we're here to help. Please read our refund policy carefully.
We offer refunds on products that meet the following conditions:
The item must be unused, in its original condition, and in the original packaging.
A refund request must be made within 7 days of receiving the product.
Digital or downloadable products, gift cards, and services are non-refundable unless stated otherwise.
Custom-made or personalized items are not eligible for refunds unless defective or damaged upon delivery.
To request a refund, please follow these steps:
Contact our support team at [support@dialgystore.com] with your order number and reason for the refund.
We will review your request and respond within 2 business days.
If approved, we will provide return instructions.
Once we receive and inspect the returned item, we will process your refund within 5–10 business days.
Return shipping costs are the responsibility of the customer, unless the product is defective or incorrect.
Original shipping fees (if any) are non-refundable.
If your order arrives damaged, defective, or incorrect, please notify us within 48 hours of delivery. We will offer a replacement, store credit, or a full refund, depending on the case.
If you haven’t received your refund:
Check your bank account or payment method again.
Contact your bank or payment provider—it may take some time before the refund is officially posted.
If the issue persists, contact us at [support@dialgystore.com].
We reserve the right to modify this policy at any time. Any changes will be updated on this page.
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