Last updated: April 9, 2025

At DialgyStore, your satisfaction is our priority. If you're not completely happy with your purchase, we’re here to make the return process as smooth as possible.

1. Return Eligibility

You may return items under the following conditions:

• The item must be returned within 7 days of delivery.

• The item must be unused, unopened, and in the original packaging.

• Items must be in resalable condition, free of damage, stains, or alterations.

• A proof of purchase (order number or receipt) is required.

• Certain items are non-returnable, including:

  • Digital products and downloadable software

  • Gift cards

  • Personalized or custom-made items

  • Items marked "Final Sale" or "Non-Returnable"

2. How to Initiate a Return

To return an item, please follow these steps:

1. Email us at [support@dialgystore.com] with your order number and reason for return.

2. Our team will review and approve eligible return requests within 1–2 business days.

3. You’ll receive return instructions, including the return address and any packaging guidelines.

3. Return Shipping

• Customers are responsible for return shipping costs, unless the return is due to a defective or incorrect item.

• We recommend using a trackable shipping method to ensure we receive your returned item.

• Original shipping fees are non-refundable.

4. Inspection & Approval

Once your return is received, we will inspect the item(s) within 2–4 business days. If approved, you may choose one of the following:

• A refund (as per our Refund Policy)

• An exchange for a different product

• A store credit

5. Rejected Returns

We reserve the right to reject any return if:

• The item is returned after the 7-day window

• The item is used, damaged, or missing parts

• It does not meet our return conditions

Rejected returns will be sent back to the customer at their expense.

6. Need Help?

For questions about your return, please contact us at:
📧 support@dialgystore.com
📞 Customer Service: +234-814-5348200